Transparent pricing.
No surprises.
You know the hourly rates and licence costs up front. For CARE support we set the price by the size of your environment and the SLA level you need.
Consulting & advisory
For companies that are considering Odoo or have specific questions.
per consultation block
- ✓Online or in-person consultation (2–4 hours)
- ✓Analysis of your processes and needs
- ✓Recommendation of suitable Odoo modules
- ✓Answers to technical questions about Odoo
- ✓Review of existing system configuration
- ✓Written output with recommendations
- ✗System implementation or configuration
- ✗Data migration or integrations
Small business implementation
For companies with up to 10 users, basic processes and a clear brief.
from project start
- ✓Initial process analysis (half day)
- ✓Configuration of up to 3 Odoo modules
- ✓Data migration from Excel or another system
- ✓Key user training (1 day)
- ✓30 days of post-launch support
- ✓Guaranteed go-live within 6 weeks
- ✗Custom module development
- ✗Complex integrations with external systems
Custom project
For companies with complex requirements, more users or bespoke development.
based on project scope
- ✓In-depth process analysis (1–3 days)
- ✓Unlimited number of Odoo modules
- ✓Custom module development
- ✓External system integrations (API, e-shop…)
- ✓Data migration from any source
- ✓Full team training
- ✓SLA support and system management
- ✓Odoo version upgrades
Ongoing support
Go-live is where it starts, not where it ends.
CARE is long-term operational support for Odoo after go-live. You get a guaranteed response time, a priority helpdesk and — depending on the tier — a dedicated consultant, regular consultations and upgrade support.
We set both the scope and the price of support according to the size and complexity of your Odoo environment.
| Ongoing support | CARE Start | CARE Business | CARE Premium |
|---|---|---|---|
| P1 — critical incident | 8 business hours | 4 business hours | 2 business hours |
| P2 — major problem | 2 business days | 1 business day | 8 business hours |
| P3 — standard request | 3 business days | 2 business days | 1 business day |
| Dedicated consultant | — | yes | yes |
| Regular consultation | — | monthly | monthly |
| Consulting hours included | — | 2 hours / month | 4 hours / month |
| Odoo upgrade planning | — | yes | yes |
| Extended upgrade support | — | — | yes |
How we set priority
- P1 Critical incident
- The system or a key process is unavailable and there is no acceptable workaround.
- P2 Major problem
- Operations are significantly limited, but work can continue.
- P3 Standard request
- A consultation, minor bug, configuration change or development request.
For companies with up to 50 users we recommend CARE Business — a dedicated consultant and a monthly consultation keep the system in step with how the company changes.
SLA is counted within service hours, Mon–Fri 8:00–17:00, excluding public holidays. The times above are guaranteed response times, meaning when we start work. Anything beyond the included consulting time is billed at our standard hourly rate. You can switch tiers at any time, effective the first day of the following month.
Always included
What you get with every project
Record of work done
Every invoice comes with a work order listing hours and tasks. We invoice only after you approve it.
Czech-speaking support
We communicate in Czech and understand the Czech market and legislation.
Project plan
A clear schedule, milestones and responsibilities — you always know what's happening.
User training
We train your team to work with Odoo. You're not on your own.
FAQ
Pricing questions
What's included in the price?
The price always includes Odoo configuration to the agreed scope, data migration and user training. It does not include Odoo licences (paid directly to Odoo SA), the Czech localisation or server hosting.
Is the Czech localisation included in the implementation price?
No — we charge for it separately. The Czech localisation consists of standalone modules (VAT and control statement, advance invoices, fixed assets and tax depreciation, ARES, data box) and you pay only for the ones you actually need. We quote the price based on the scope you choose.
How does payment work?
We start with a joint analysis and estimate hours per project phase. During implementation we invoice for actual hours worked — the client receives a work order with a breakdown of work done, and the invoice is issued after approval.
How much do Odoo licences cost?
Odoo Community Edition is free. Odoo Enterprise is priced by number of users and modules — since September 2026 it is €14.90 per user per month on annual billing (Standard plan), i.e. €178.80 a year. For staff without full access there is the Light User licence at €4.90 per month. We'll prepare a precise calculation for you free of charge.
Can the project be phased?
Yes, and we recommend it. Start with the most important processes, avoid a big-bang disruption, and grow the system organically as you gain experience.
What if the project exceeds the estimated scope?
Before any scope change you will receive a quotation that you must approve. No surprises on the invoice.
WHY SYNWASE
Why choose us
10+ years of experience
Dozens of successful Odoo implementations in manufacturing, commerce, logistics and services.
Certified Odoo partner
We are an Odoo Ready Partner with a proven methodology and direct access to Odoo support.
CZ & SK localisation
VAT, ARES, banks, deposits — fully compliant with local legislation, from the source.
Post go-live support
We don't disappear after launch. SLA support, training and long-term system development.
Want a precise quote?
The initial consultation is free. We talk, assess the scope and send a concrete proposal within 3 business days.